About the role
WellNest is a premium, physician-led wellness and longevity clinic in Cape Town City Centre. We combine medical expertise, advanced diagnostics and exceptional client service to help people improve their health, performance and long-term wellbeing.
We are looking for an experienced, polished and proactive front office professional who enjoys working with people and takes pride in creating an exceptional client experience. This role suits someone with previous experience in healthcare, wellness, hospitality, reception or premium customer service who is ready to take ownership of front office and patient experience responsibilities.
This role is likely to suit you if you
- Love interacting with people.
- Take pride in your personal presentation.
- Genuinely look after your own health and wellbeing.
- Are confident speaking with professionals and executives.
- Enjoy learning new technology and AI tools.
- Thrive in a growing start-up environment where no two days are the same.
- Are proactive and naturally take ownership.
- Have a genuine interest in health, fitness and wellbeing.
- Communicate confidently and professionally.
- Are naturally organised, dependable and detail-oriented.
- Take initiative and solve problems without waiting to be directed.
- Can remain calm, polished and professional in a busy client-facing environment.
- Are comfortable with flexibility for events, seasonal requirements or changing operational needs.
Key responsibilities
- Welcome, check in and assist clients and visitors.
- Manage bookings, confirmations and appointment changes.
- Handle reception and front office administration.
- Assist with client communication, quotations and payment links.
- Maintain accurate client and administrative records.
- Support product collections, deliveries and stock administration.
- Assist with opening and closing procedures.
- Coordinate client tours and help maintain a premium client experience.
- Escalate clinical, payment or operational matters appropriately.
- Support events and changing operational requirements when needed.
- Maintain strict client confidentiality.
Essential requirements
- Previous front office, reception, hospitality, healthcare, wellness or premium customer-service experience.
- Excellent written and spoken English.
- Friendly, confident and professional communication.
- Strong organisational and administrative skills.
- Comfortable working across multiple AI and software platforms.
- Proactive, solutions-focused and able to work independently.
- Flexible when business needs change.
- Reliable access to Cape Town CBD. Own transport is essential.
- South African ID or a valid work permit.
- A valid South African tax number, or the ability to obtain one.
Advantageous, not compulsory
- Experience in a premium healthcare, wellness or hospitality environment.
- Experience with booking systems, CRM tools or Google Workspace.
- Experience coordinating events or client tours.
- Additional South African language skills.
What success looks like
- Clients consistently describe arriving at WellNest as effortless, polished and welcoming.
- Bookings, confirmations, records and payment follow-ups are accurate and current without being chased.
- Clinical, payment and operational matters are escalated early and to the right person.
- The clinical team can rely on you to run the front of house without friction, including on busy days.
Why join WellNest
- Exposure to healthcare and wellness operations.
- Exposure to premium patient and client experience.
- Exposure to AI-enabled business systems.
- Exposure to wellness and longevity medicine.
- Exposure to business administration and operational coordination.
- A growing, innovative and professional start-up environment.
Hiring process
Apply online
Complete the application for the role that fits you.
Initial application review
We review every application against the requirements of the role.
Introductory conversation
A short conversation with a member of the WellNest team.
Role-specific assessment
Depending on the role, a practical assessment and verification of any qualifications or credentials.
Panel interview
A panel interview with the WellNest leadership team. Candidates who reach this stage should be confident representing WellNest.
References, decision and offer
Final references, our decision, and, if we are a match, an offer.
Stages may vary by role. Only shortlisted candidates may be contacted for an interview.
Fair recruitment
WellNest is committed to fair, role-relevant recruitment and equal opportunity. Candidates are assessed on capability, relevant experience, professional requirements and alignment with our patient-first values. Applications are processed in accordance with our Privacy Notice.
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