Privacy Policy

Last updated: February 28, 2026

1. Introduction

WellNest (Pty) Ltd respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal and health related information when you use our website, platform, or services. By using WellNest services, you consent to the practices described in this Policy.

2. Information we collect

We may collect and process the following categories of information:

2.1 Personal information

• Full name
• Date of birth
• Identity or passport number
• Contact details (email, phone number, address)
• Emergency contact details
• Payment and billing information

2.2 Health and medical information

• Medical history
• Symptoms and clinical information
• Diagnostic results and reports
• Medications and supplements
• Consultation notes
• Treatment plans and prescriptions

2.3 Technical and usage information

• IP address
• Device and browser information
• Login activity
• Website usage data
• Cookies and similar technologies

Medical information is classified as special personal information under POPIA and is handled with enhanced safeguards.

3. Purpose of collection

We collect personal information to:

• Provide medical and wellness services
• Facilitate consultations and treatment
• Maintain medical records
• Process payments
• Communicate with you
• Meet legal and regulatory obligations
• Improve our services and platform
• Ensure patient safety and quality of care

4. Legal basis for processing

We process personal information based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests related to healthcare delivery
• Protection of your health or safety

5. Disclosure of information

Your information may be shared only where necessary, including with:

• Registered healthcare practitioners involved in your care
• Laboratories and diagnostic service providers
• Pharmacies or dispensing partners
• Payment processors
• IT and system service providers
• Regulators or authorities where required by law

We do not sell or trade your personal information.

6. Data storage and security

We implement appropriate technical and organisational measures to protect personal information, including:

• Secure servers and encryption
• Access controls and authentication
• Confidentiality obligations
• Regular system monitoring

Despite these measures, no system is completely secure and we cannot guarantee absolute security.

7. Data retention

We retain personal and medical information only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with healthcare and legal record keeping requirements
• Resolve disputes or enforce agreements

Medical records are retained in accordance with applicable healthcare regulations.

8. Your rights under POPIA

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Object to processing in certain circumstances
• Withdraw consent (where applicable)
• Request deletion where legally permissible
• Lodge a complaint with the Information Regulator

Requests may be subject to legal and medical record retention obligations.

9. Cookies and website analytics

We may use cookies and similar technologies to:

• Improve website functionality
• Analyse usage patterns
• Enhance user experience

You may manage cookies through your browser settings.

10. Cross border data transfers

Where data is processed or stored outside South Africa, we ensure that appropriate safeguards are in place as required by POPIA.

11. Children's information

WellNest services are intended for adults.

Information relating to minors is processed only with appropriate parental or legal guardian consent.

12. Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will always be available at https://www.wellnest.co.za/privacy/. Continued use of our services constitutes acceptance of the updated Policy.

13. Contact details

For privacy related queries or requests, contact:

• Email: hello@wellnest.co.za
• Company: WellNest (Pty) Ltd
• Website: www.wellnest.co.za